Last updated: November 2025

1. Introduction

Welcome to Bio Andean Expeditions (“we,” “our,” “us”).
We are a licensed travel agency based in Cusco, Peru, dedicated to providing authentic, safe, and memorable travel experiences across the country.

Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and manage your personal information when you visit our website
bioandeanexpeditions.com or use our travel services.

By browsing our site or booking a tour with us, you agree to the practices described in this Privacy Policy.

2. Information We Collect

A. Personal Information

We collect personal details you choose to share with us, including when you:

• Submit an inquiry or booking form
• Request a customized itinerary or travel quote
• Subscribe to our newsletter
• Make a payment or confirm a reservation

This may include:

• Full name
• Email address
• Phone number or WhatsApp
• Country of residence
• Travel dates and preferences
• Group details and participant information
• Billing or payment information (when applicable)

B. Non-Personal Information

We automatically collect anonymous data through cookies and analytics tools, such as:

• IP address
• Browser and device type
• Operating system
• Pages visited and time spent on the site
• Referring website or traffic source

3. How We Use Your Information

Your information helps us provide better service. We use it to:

• Process your bookings and payments securely
• Respond to your questions and travel requests
• Send travel documents, itineraries, and updates
• Personalize your travel experience
• Send promotional emails or newsletters (only if subscribed)
• Improve our website and customer service
• Comply with legal and tax requirements

We never sell or trade your personal information with third parties.

4. Legal Basis for Processing (EU/UK Residents)

If you are located in the EU or UK, we process your information based on:

• Your consent
• The performance of a contract (such as your tour reservation)
• Legal obligations (e.g., tax compliance)
• Legitimate interests (such as service improvement or fraud prevention)

5. Cookies and Analytics

Our website uses cookies to improve user experience and analyze site performance.
You may disable cookies through your browser settings if you prefer.
We also use third-party analytics tools (like Google Analytics) which follow their own privacy policies.

6. Data Retention

We store your information only as long as necessary to:

• Fulfill the purpose for which it was collected
• Meet legal and financial obligations
• Resolve disputes and maintain accurate records

Once no longer needed, your data is safely deleted or anonymized.

7. Data Security

We implement industry-standard security measures to keep your information safe, including SSL encryption, protected servers, and controlled access.
However, please note that no online transmission is completely risk-free.

8. Sharing of Information

We may share necessary information only with:

• Trusted travel service providers (hotels, guides, transport companies)
• Payment processors for secure transactions
• Government authorities when legally required

All third parties must comply with strong privacy and data protection standards.

9. Your Rights

Depending on your location, you may have the right to:

• Access, update, or delete your personal information
• Withdraw consent for marketing communications
• Request a copy of the data we hold about you
• Restrict or object to certain types of data processing

To exercise these rights, please contact us at:
📧 reservas@bioandeanexpeditions.com

10. Email Marketing

If you subscribe to our newsletter, you may receive occasional travel updates, promotions, and tips.
You can unsubscribe at any time via the link provided in our emails.

11. Links to External Sites

Our website may link to external pages such as hotels, partners, or payment gateways.
We do not control these third-party sites and recommend reviewing their privacy policies.

12. Children’s Privacy

Our services are intended for individuals 16 years and older.
We do not knowingly collect information from children. If you believe a minor has shared personal data, please contact us so we can remove it.

13. International Data Transfers

As we work with travelers from around the world, your data may be stored or processed in other countries.
We take steps to ensure your information remains protected regardless of location.

14. Updates to This Policy

We may update this Privacy Policy periodically.
Any changes will appear on this page with a revised update date.

15. Contact Us

If you have questions or concerns regarding this Privacy Policy, contact us:

Bio Andean Expeditions
📍 Cusco, Peru
📧 reservas@bioandeanexpeditions.com
🌐 bioandeanexpeditions.com